Privacy Policy

Privacy Policy – skinarcana.net

Effective Date: 25.11.2025

This Privacy Policy outlines how skinarcana.net (“we,” “us,” or “our”) collects, manages, processes, and protects your personal information when you browse our website or use our services, including the purchase and delivery of digital gaming items. By continuing to use our Platform, you acknowledge and accept the practices described in this Policy.

  1. Data Controller

The entity responsible for determining how your personal information is processed is:

TRANSFORTUNALT LTD (Company No. 16568666)
Registered in England and Wales
Email: info@skinarcana.net

  1. Information We Collect

We may collect and process the following categories of information:

Identity & Contact Information
Your name, email address, billing details, and any other data you voluntarily submit.

Transaction Data
Order details, receipts, fulfilment records, and payment confirmations.

Payment Information
Sensitive payment data is handled directly by certified payment providers; we do not store full card numbers or security codes.

Steam & Trading Information
Steam username, trade URL, inventory or delivery information, item status, and transaction-related metadata.

Technical Data
IP address, browser and device specifications, operating system, referring URLs, and cookie identifiers.

Communications
Messages you send via contact forms, support channels, or email.

Verification & Compliance Data
KYC/AML information such as identity documents, proof of residence, and date of birth, where required by regulators or payment partners.

  1. How We Collect Information

Your data may be collected in several ways:

  • Directly, when you submit information during checkout, contact us, or use the Platform.
  • Automatically, through cookies, logs, and analytics tools when you visit the website.
  • From third parties, such as payment providers (e.g., Stripe, PayPal, WooCommerce) who supply us with necessary transactional metadata.
  1. How We Use Your Information

We process your personal data for the following purposes:

  • Fulfilling and managing orders, including delivery of digital items through Steam trade offers.
  • Communicating important information regarding purchases, support requests, or changes to our services.
  • Ensuring the security and stability of the Platform, such as fraud prevention, diagnostics, analytics, and performance monitoring.
  • Complying with legal, regulatory, and financial requirements, including accounting, tax, anti-money-laundering, and chargeback rules.
  • Enforcing our Terms and preventing misuse.

We only process personal data where necessary to perform a contract, meet legal obligations, or uphold legitimate business interests such as fraud prevention.

  1. Sharing and Disclosure of Personal Data

Your data may be shared with carefully selected third parties where necessary to provide our services:

  • Payment processors, acquiring banks, and card networks for verification, fraud screening, and chargeback management.
  • Technical providers, including hosting providers, analytics tools, communication services, and customer support platforms.
  • Steam/Valve, when required for completing digital item transfers.
  • Regulators or legal authorities, if required by law, regulatory oversight, or in order to enforce our rights.

We do not sell personal data to third parties. Payment card information is processed exclusively by authorized providers; TRANSFORTUNALT LTD does not store full card details.

  1. Communications

We may contact you to provide:

  • Order and trade confirmations
  • Account or service-related notifications
  • Security or compliance alerts
  • Marketing emails (only if you opt in; you may unsubscribe at any time)

Service-critical emails will still be sent even if you opt out of promotional messaging.

  1. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Operate essential Platform functions
  • Remember your preferences
  • Analyze traffic and user behavior
  • Support advertising and performance optimization

You may disable or manage cookies through your browser settings or, where provided, our cookie preferences panel. Some features may not function correctly if certain cookies are disabled.

  1. Data Retention

We retain data only as long as necessary for the purposes outlined in this Policy:

  • Customer service correspondence is retained until your query is resolved and for archival purposes.
  • AML/KYC information is kept for at least five years, or longer where required by law.
  • Orders, invoices, and transactional records may be stored for up to six years to satisfy accounting and regulatory requirements.
  • Cookies remain stored according to their lifespan unless manually deleted.
  1. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

  • Access to the personal data we hold about you
  • Correction of inaccurate or outdated information
  • Deletion of data where appropriate
  • Restriction or objection to certain processing activities
  • Data portability, allowing you to receive your data in a structured, machine-readable format
  • Withdrawal of consent (where processing is based on consent)
  • Right to lodge a complaint with a supervisory authority, such as the UK ICO (www.ico.org.uk)

For rights requests, contact: info@skinarcana.net

We do not knowingly collect data from individuals under 18. If you believe a minor has provided personal information, please contact us immediately so we may remove it.

  1. Updates to This Policy

We may revise this Privacy Policy to reflect legal, technical, or operational changes. Any modifications will be published on this page with an updated effective date. Continued use of skinarcana.net after updates constitutes acceptance of the revised Policy.

  1. International Data Transfers

Your information may be transferred outside the UK or EEA, for example, where our service providers or financial institutions operate. Where such transfers occur, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

  1. Data Security

We employ a combination of technical and organizational measures to protect your data, including encryption, restricted access, and regular security monitoring. Nevertheless, no system can guarantee absolute security. You are responsible for protecting your login credentials and ensuring secure access to your account.

Some transactions may be subject to automated checks by payment gateways or fraud-detection systems. Where automated decision-making affects you, you may request a manual review.

Contact Us

TRANSFORTUNALT LTD
1 Waterhouse Square, London, England, EC1N 2ST
Email: info@skinarcana.net