Need help with your order or trade offer? We’ve got you.
The fastest way to reach us is via your account → Support. You can also email us.

  • Support portal: Log in → My Account → Support → open a ticket

  • Email: info@skinarcana.net

  • Hours: Mon–Sun, 10:00–22:00 (UTC+3)

  • Typical reply: within a few hours

For the quickest resolution, please include:

  • Order ID and the email used at checkout

  • Your Steam trade URL (if delivery issue)

  • Screenshots or error messages (if any)

Tip: check that Steam Guard is active (15+ days) and inventory is public — it solves most delivery issues.