Privacy Policy

Privacy Policy — SkinArcana

Effective Date: October 9, 2025

This Privacy Policy explains how SkinArcana (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit https://skinarcana.net and use our services, including purchasing and receiving Dota 2 skins and other in-game items delivered via Steam trade offers. By using our website and services, you agree to this Privacy Policy.

1. Data Controller

SkinArcana is the data controller for your personal information. Contact: info@skinarcana.net

2. Information We Collect

  • Personal Identifiers: Name, email, billing address, shipping details (if applicable), and payment details (processed via our payment providers).
  • Transactional Data: Orders, purchase history, payout requests (if you are a seller), refund records.
  • Technical Data: IP address, device/browser info, log data, cookies/analytics identifiers.
  • Steam/Trade Info: Steam ID or trade URL needed to deliver items.
  • Communications: Messages you send via forms or email.

3. How We Collect Data

  • Directly from you: Checkout, account creation, forms, support.
  • Automatically: Cookies, analytics, security logs.
  • From third parties: Payment processors (e.g., Stripe/PayPal), anti-fraud tools, identity checks where required.

4. How We Use Your Information

  • Process orders and deliver items via Steam trade offers.
  • Operate and secure accounts, process payments, manage payouts to sellers.
  • Provide support, order notifications, service updates.
  • Improve the website, prevent fraud/abuse, comply with legal obligations.

5. Sharing & Disclosure

We may share data with:

  • Payment & payout providers (to process transactions).
  • Service providers (hosting, analytics, email delivery, anti-fraud/KYC if applicable).
  • Authorities when required by law.
    We do not sell your personal data.

6. Email Communication

We use your email for order confirmations, delivery/payout notices, and service messages. You can opt out of marketing emails at any time (service/transactional emails will still be sent).

7. Cookies & Tracking

We use cookies and similar technologies. See our Cookie Policy for details and controls.

8. Data Retention

We retain data as necessary to provide services, meet legal/accounting requirements, resolve disputes, and enforce agreements. Typical retention for order records may be 6–7 years (accounting compliance), or longer where legally required.

9. Your Rights

Subject to applicable law, you may have the right to access, rectify, erase, restrict, port, or object to processing, and to withdraw consent. You can also complain to the ICO (UK) or your local authority. To exercise rights, email info@skinarcana.net.

10. International Transfers

Our providers may process data outside the UK. Where required, we use appropriate safeguards (e.g., IDTA/Addendum, SCCs).

11. Security

We implement technical and organizational measures appropriate to risk (encryption in transit, access controls, logging). No method is 100% secure.

12. Children

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

13. Third-Party Links

We are not responsible for the privacy practices of third-party sites. Review their policies before providing personal data.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated effective date.

Contact
Privacy questions/requests: info@skinarcana.net